Thank you for shopping with Vaxos.shop. We strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your chair, desk, or cabinet, please review our Refund and Returns Policy below:
1. Returns
1.1 Eligibility
- Items eligible for return must be in their original condition, unused, and with all original packaging and tags.
- Returns must be requested within 30 days of receipt.
1.2 Process
- To initiate a return, please contact our Customer Service team at support@vaxos.shop with your order number and reason for return.
- We will provide instructions for returning the item and a Return Authorization Number (RAN).
1.3 Return Shipping
- Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance to ensure your returned item is received.
2. Refunds
2.1 Processing Time
- Once we receive your returned item, we will inspect it and process your refund within 7 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
2.2 Non-Refundable Items
- Custom or made-to-order items are non-refundable.
- Items that are damaged or show signs of use will not be eligible for a refund.
3. Exchanges
3.1 Eligibility
- Exchanges are only available for defective or incorrect items. Please contact Customer Service for assistance with exchanges.
3.2 Process
- To request an exchange, please follow the same process as outlined in the Returns section.
4. Damaged or Defective Items
4.1 Reporting
- If your item arrives damaged or defective, please contact us within 7 days of receipt at support@vaxos.shop with photos of the damage or defect.
4.2 Resolution
- We will provide a replacement or issue a full refund for damaged or defective items.
5. Contact Us
If you have any questions or need further assistance, please reach out to our Customer Service team at:
- Email: support@vaxos.shop
- Phone: +1 (747) 636-9824
Thank you for shopping with Vaxos.shop!